1. What types of facilities do you service?
We specialize exclusively in Ambulatory Surgery Centers (ASCs). Our services are designed to meet ASC-specific operational, infection control, insurance, and regulatory requirements.
2. What infection control cleaning services do you provide?
We provide comprehensive ASC Infection Control Cleaning Services, including:
- Terminal cleaning of operating and procedure rooms
- Daily and scheduled environmental cleaning
- High-touch surface disinfection
- Compliance-focused cleaning aligned with ASC workflows
All services are performed in accordance with OSHA guidelines and ASC Infection Control standards.
3. What cleaning products do you use?
We utilize EPA-registered, hospital-grade disinfectants and approved cleaning supplies that meet ASC Infection Control and regulatory requirements, ensuring a safe and sterile environment for patients and staff.
4. Are your Environmental Services Technicians trained?
Yes. Our Environmental Services Technicians are specially trained in ASC infection control cleaning, OSHA compliance, and proper use of approved disinfectants while maintaining sterile environments.
5. Do you offer insurance verification services?
Yes. We provide insurance verification services for:
- Provider coverage
- Facility coverage
- Gap coverage (when applicable)
Our process ensures accurate benefit verification prior to patient appointments.
6. Can you calculate patient financial responsibility?
Absolutely. Our Insurance Verification Specialist calculates patient responsibility using:
- Annual fee schedules
- Insurance contracts
- Verified insurance benefits
This helps reduce billing errors and improves patient transparency.
7. Do you communicate with patients regarding their insurance coverage?
Yes. Our Insurance Verification Specialist is bilingual (English/Spanish) and contacts patients directly to explain their insurance coverage and financial responsibility before their scheduled procedure.
8. Do you assist with insurance contracting and negotiations?
Yes. Our Contracts Department works directly with insurance carriers and contracting representatives to:
- Secure new contracts
- Negotiate competitive reimbursement rates
- Obtain strategic carve-outs when applicable
Our goal is to align contracts with the services provided and the financial needs of the ASC.
9. Do you help with Medicare surveys and survey readiness?
Yes. We offer survey readiness consulting, including:
- Policy and procedure development
- Documentation preparation
- File organization for providers and staff
- Ongoing compliance support
Our consultants have participated in and assisted with multiple Medicare surveys.
10. Can your services be customized for our ASC?
Yes. All services are customized to meet the specific needs of each ASC, ensuring seamless integration with existing workflows and compliance requirements.
11. How do you ensure compliance with ASC regulations?
Our services are built on extensive ASC experience and are aligned with OSHA standards, Infection Control regulations, and Medicare survey expectations. In addition, our Chief Operating Officer (COO) actively monitors and maintains annual updates based on Medicare requirements, ensuring our policies, procedures, and operational practices remain current and compliant. This proactive approach helps ASCs stay survey-ready while maintaining operational efficiency.
12. How do we get started?
You can contact us to schedule an initial consultation. We will review your facility’s needs and develop a customized service plan tailored to your ASC.